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People often forget about the relationship they’ll have with a company once they make a purchase. They evaluate how the product works and what it can do for them, but, in the end, it’s the human element that matters more than any other feature or benefit.
At JULABO, it’s our people that make the difference. Here are some of their stories.
Emily Sologuren, account manager for the Northeast, recently took on additional responsibilities as JULABO USA’s sales manager. Emily masterfully splits her time between helping customers in the Northeast and assisting her colleagues with training and territory development. How does she successfully juggle both roles? It’s simple, she puts people first. Emily helps her colleagues and customers by focusing her attention on a specific moment, problem, and person. When you’re working with Emily, she’s fully present, not multitasking, or distracted. She has the ability to be in the moment and still see the big picture, specifically how decisions affect people. She can empathize easily and calm heightened emotions by sharing a broader perspective. If you’re looking to do business with someone with a cool head and a warm heart, she’s the perfect fit. She’s not only the kind of person you want to do business with, she’s the kind you want to get to know better, which you can do by reading her story below.
I have deep appreciation and admiration for colleagues and what they are trying to accomplish, I also know that our customers are directly changing people’s lives, and we need to support that. I couldn’t be prouder to put in the hours and support both customers and our account teams. I want to be there for those who need me.
— Emily Sologuren
JULABO provides the best liquid temperature control products possible for laboratories and industries. As good as our products are, it’s our team that makes the difference. Now more than ever relationships matter. The current global pandemic has revealed the massive coordination and relationships that keep our world going. Right now, pharmaceutical and biotechnology labs need a strong supply chain and responsive partners, and we’re there for them. Industries are depending on us to safeguard their process, and we’re happy to help. We’ve always been there for customers throughout the lifetime of their equipment —not just during the sale process, and we’re still here now. Our warehouse team has gone above and beyond these last few weeks, showing up and working safely to ensure our customers get the critical equipment they need right now.
See how the JULABO USA team is supporting essential efforts.
I’m incredibly grateful for our warehouse, service and shipping teams. Our entire team, including those working from home, have come together in extraordinary ways.
— Ralph Juchheim, President, JULABO USAIt seems Dirk Frese, our VP of sales, marketing, and service might be a bit psychic. For the last few years, he’s been working on some high tech, 21st-century technologies that have prepared us well for these strange times. His passion for innovation has made it possible for us to deliver, install, train, and service customers from afar. And while we’ve launched things like virtual delivery, augmented reality service through LucaVision, and holographic displays to reduce shipping costs, customer wait times, and carbon footprints, we’ve always done it with one thing in mind — helping people. Dirk was recently interviewed by Neil C. Hughes for the Tech Talks Daily Podcast where he shared how high tech innovation using a human approach can help propel us into a brighter future.
Technology has helped us prepare for the future and brought us closer to our customers. But, technology isn’t enough, you have to pair it with the human element. You have to make technology attractive, exciting, personal, and valuable to the customer and the relationship.
— Dirk Frese, Ph.D., Vice President, Sales, Marketing & Service, JULABO USA
Our senior product manager and application scientist, Mark Diener, is the expert you need for complex applications involving temperature. Mark can help you size a unit based on your specific application and talk you through processes and workflows. He often helps customers improve their process stability, heating and cooling performance, safety, and operations. He’s even helped customers lower their operating costs. Mark is a highly trained chemist. He studied organic and analytical chemistry, and has experience in material science, agrichemicals, and vitamins & fine chemicals. If you have a question, Mark is here for you. He’s even created special office hours, like a professor, on Tuesdays and Fridays from 1pm – 3pm EST. He’s available any time, but he’s set aside this time just for you. He also hosts the Question Mark video series on YouTube.
Questions are at the heart of any good science, and I love helping people by exploring the possibilities with them. The process of questioning and answering can reveal a lot and often improve the application and process.
— Mark Diener, Sr. Product Manager, JULABO USA